Source

FAQs
Why the fee?
To make this service possible we require the fee to be paid upfront, this provides us peace of mind knowing that the client is serious about buying the the item once it's found.
How long will it take to find?
We aim to secure your item within 14 days, if not- then a full refund of the fee will be processed.
How much will it cost?
Brand new items will be over retail, pre-loved items will be at the pre-loved market value.
What if you can't find it?
A full refund of the sourcing fee will only be granted in the event of Finettchi not being able to source your item within 14 days.
How & when do I pay for the item?
When we have your item to hand, we will be in touch to take payment for your item.
Can I get a refund?
Due to the nature of this service, a refund, exchange or store credit cannot be offered.
Can I pay it up?
After we source the item, you will have the option to use one of our Buy now, Pay later options.
FAQs
Why the fee?
To make this service possible we require the fee to be paid upfront, this provides us peace of mind knowing that the client is serious about buying the the item once it's found.
How long will it take to find?
We aim to secure your item within 14 days, if not- then a full refund of the fee will be processed.
How much will it cost?
Brand new items will be over retail, pre-loved items will be at the pre-loved market value.
What if you can't find it?
A full refund of the sourcing fee will only be granted in the event of Finettchi not being able to source your item within 14 days.
How & when do I pay for the item?
When we have your item to hand, we will be in touch to take payment for your item.
Can I get a refund?
Due to the nature of this service, a refund, exchange or store credit cannot be offered.
Can I pay it up?
After we source the item, you will have the option to use one of our Buy now, Pay later options.