seller guide

The next steps when selling to Finettchi

1. Package it

Carefully package your item in something suitable that will protect it during transit.

2. Label it

Its important that you correctly address your package and write your reference on the label.

3. Ship it

Use the courier of your choice or if you're local to Glasgow, you can also drop your package in to us.

4. We Receive it

We'll send you a notification within 1 day of your item arriving with us, and begin checks right away.

5. We Check it

We'll inspect the condition & authenticity of your item to make sure everything matches the descritpion you gave.

6. Get Paid-out

Assuming all the checks have been passed, you'll receive a secure link from us to submit your payout details.
If you need more information read our FAQ section below

Frequently asked questions

How long does an offer take?
We aim to send over your offer within 1 working day.
How much will I get offered?
We offer competitive prices based on the current market value of your item.
What can I sell?
Click here to view a list of brands and items that we buy.
How long is an offer valid for?
Offers are valid for 48 hours. This is due to pricing fluctuations in the market.
How long do I have to ship it?
We must receive your item within 7 working days of your offer being emailed to you, otherwise your offer may be invalid, if 7 days have passed since your offer, you can check with us before shipping to check if the offer is still valid.
How long does the process take?
The entire process begins the day we receive your item. From checking the condition & authenticity of your item, to processing your payout will take 1 working day.
When do I get paid?
Payouts are made 1 working day after your item has been received. For example if we receive your item on a Thursday, you'll receive yourr payout Friday. If we receive your item Friday, you will receive your payout Monday.
Where do I find my reference?
The reference you'll use to ship your item can be found in the email where you received your offer. If you're having trouble locating this, you can contact our buying team to help locate it.
How are payouts made?
Payouts are made by bank transfer. There are never any hidden fees, and assuming your item is as described, there will be no deductions to your offer.
Are payouts always instant?
Payouts are instant in most cases, however if you live outside the UK this may take up to 5 working days, or if our bank require additional information it can take 1-2 working days.
Who pays for shipping?
If you choose to sell your item for store credit, we cover the shipping costs. If you choose to be paid-out in cash, the shipping costs will be at your own expense.
What if the condition isn't as I described?
We may give you a counter-offer or we may have to return your item. The return shipping will be at your own expense, and there will also be a handling fee of £9 to cover time lost processing your item.
What if the item is dirty?
if your item is not clean, you might receive a counter-offer from us. It also might slightly delay your payout as we may have to remove dirt to make sure the item is not stained or marked.
What if the item is fake?
We have a zero tolerance policy to counterfeit items. We will get in touch to return the item. A £20 admin fee and the return shipping will need to be paid prior to returning the item.
What is suitable packaging?
Suitable packaging means using something that's going to protect your item during transit. If the item you're selling has a box, we strongly recommend shipping this in an outer box to prevent any damages to the items box, as this may incur a counter-offer.
What is the shipping address?
Finettchi, Blue Square Offices
272 Bath Street, Glasgow
United Kingdom
G2 4JR

Need more help?