Delivery

How long is UK mainland delivery?
1-2 working days for mainland UK.
How long is delivery to Wales?
2-3 working days for delivery to Wales.
How long to Scottish Highlands?
2-3 working days for delivery to Scottish Highlands.
How long to Northern Ireland?
2-3 working days for delivery to Northern Ireland.
How long is delivery outside the UK?
Please allow 3-5 working days for outside the UK.
Who is the courier?
We use DPD for UK, and for Europe & the rest of the World the courier can change.
How much is delivery?
UK Mainland: £6.95.
NI, Wales, Scottish Highlands & Orkneys: £9.95.
Outside UK: £25.
Can I track my order?
Yes. A tracking number will be sent to the e-mail and mobile number your provide at checkout.
How are items packaged?
We take extra care when it comes to packaging for delivery, items will be well wrapped & double-boxed when required.

Returns

Return Rules
Items must be returned within 14 days and must not have been worn, washed or altered in any way, and must not show any signs of use. Tags must still be attached and intact.
How do I return an item?
Please fill in the returns form with your order, and ship it back to us using the address provided on the form.
Is there a pre-paid label?
At the moment, we do not provide pre-paid labels. Return shipping is at your own expense.
Will I receive a full refund?
We offer an exchange or a credit note, as long as the return rules above are not broken.

Store credit

How long is store credit valid for?
Store credit is valid for 12 months from the day that it was issued.
Where can I find my balance?
If you can't remember how much store credit you have, contact us with your full name and email address.
What can I spend store credit on?
You can use your store credit against any purchase online or in-store.

Authentication

Are all items 100% authentic?
Yes. Authenticity is the corner-stone of Finettchi, and we pride ourself on guaranteed authenticity.
How do you know items are authentic?
Every item on our website is physically owned by us, and has been thoroughly inspected in person by our expert authenticators.
What is your authentication process?
Our in-house experts have decades of experience combined, who inspect the authenticity of items using various different quality & production quality methods.
What if you find a fake item?
Our buying process allows us to filter out fakes. When we buy pre-loved items, we physically inspect them before purchasing them to re-sell.